info@ktt52.ru
Warranty and Service
"Orien" company thanks you for choosing the Yanshi vehicle and congratulates you on your successful purchase.
Your new vehicle meets the highest standards of quality and reliability and has been fully checked before leaving the factory, which undoubtedly guarantees its long-term and trouble-free operation.
We invite you to have your Yanshi trucks serviced — a scheduled preventive measure that helps maintain the vehicle in good condition and prevents serious malfunctions.
Maintenance is carried out in two stages:
We guarantee the reliability of our work, the use of only original components, and international-level service according to Yanshi standards.
Your new vehicle meets the highest standards of quality and reliability and has been fully checked before leaving the factory, which undoubtedly guarantees its long-term and trouble-free operation.
We invite you to have your Yanshi trucks serviced — a scheduled preventive measure that helps maintain the vehicle in good condition and prevents serious malfunctions.
Maintenance is carried out in two stages:
- Initial operation period service;
- Main operation period service.
We guarantee the reliability of our work, the use of only original components, and international-level service according to Yanshi standards.
For Yanshi truck warranty service, please contact the official service center of the dealer network. During the warranty period, service center employees will repair defects and replace parts that have failed due to the manufacturer’s fault free of charge. Service applies to all Yanshi trucks.
The warranty is valid provided the truck owner follows the manufacturer’s recommendations for the use of the vehicle. These can be found in the user manual and service book.
The user manual, service book, and any other documents for additional equipment (if available) are handed over with the vehicle. In case of loss of these documents, the buyer is required to contact the manufacturer of the additional equipment to obtain a copy of the lost document.
If defects or malfunctions are detected, please contact the official Yanshi dealer. In some cases, you may need the service book.
The warranty is valid provided the truck owner follows the manufacturer’s recommendations for the use of the vehicle. These can be found in the user manual and service book.
The user manual, service book, and any other documents for additional equipment (if available) are handed over with the vehicle. In case of loss of these documents, the buyer is required to contact the manufacturer of the additional equipment to obtain a copy of the lost document.
If defects or malfunctions are detected, please contact the official Yanshi dealer. In some cases, you may need the service book.
Warranty service applies to all Yanshi trucks with time and mileage limitations specified in the contract.
If a warranty issue occurs, the buyer can contact the service center for free repair of components and parts that failed due to the manufacturer’s fault.
If a warranty issue occurs, the buyer can contact the service center for free repair of components and parts that failed due to the manufacturer’s fault.
Compliance with the requirements for the use of equipment ensures its long-term and safe operation and maintains the manufacturer's warranty.
To do this, the owner is obliged to:
To do this, the owner is obliged to:
- Follow the recommendations for the use of the truck specified in the operating manual and service book.
- Do not make changes to the design of the equipment without the consent of the manufacturer.
- Do not disassemble or repair parts and components independently during the warranty period.
- Perform technical maintenance of the truck at the service centers of the dealer network in a timely and proper manner.
- Do not allow the use of equipment if defects are detected and promptly eliminate any malfunctions that arise.
- Provide equipment for unscheduled inspections and warranty work at the request of the manufacturer.
- For warranty and technical maintenance or to eliminate any defects that arise, it is necessary to contact the service centers of official Yanshi dealers.
- When contacting the dealer service centers, the owner must provide the service book.
- The owner must keep all documents on the work performed.
- The owner must promptly and properly undergo scheduled maintenance of the equipment at official dealers in accordance with the list of works in the service book. Violation of this condition entails the loss of the warranty and a shorter service life of the car.
- The owner is responsible for defects and malfunctions that occur due to a lack of filling fluid, burning indicator lights and other warning signs.
- When using equipment in temperatures of -25 ° C and below, it is necessary to follow the manufacturer's instructions for choosing the filling fluid and equipping the car with additional thermal insulation.
Established Warranty Periods
(For vehicles issued by official dealers of LLC "Orien" to buyers starting from August 1, 2024):
1.Yanshi 10, 12, 16
Warranty period: 12 months or 100,000 km, whichever comes first.
2.Parts with special warranty: 6-12 months or 100,000 km, whichever comes first:
Warranty period: 12 months or 100,000 km, whichever comes first.
2.Parts with special warranty: 6-12 months or 100,000 km, whichever comes first:
3. Parts with a special warranty of 3 months/10,000 km:
- Glass parts. Deformation, discoloration, delamination and other problems, if it is determined that the problem lies in the quality of the material itself.
- Tires. Warranty for quality problems such as: bulges, cracks, peeling, etc. under normal driving conditions on the road surface, if it is determined that the problem lies in the quality of the material itself.
- Rubber and plastic products: such as seals, gaskets, O-rings, poly V-belts, interior and exterior plastic parts, etc., if it is determined that the problem lies in the quality of the material itself.
The manufacturer's warranty does not cover:
Yanshi warranty is limited to eliminating defects in workmanship and materials within the framework of products manufactured by Yanshi.
- Parts subject to natural wear and tear during normal use, such as drive belts and all types of rollers, glow plugs, clutch disc linings, brake linings, brake shafts, brake levers and other wearing components of the brake system, windshield wipers, fuses, lamps, lighting devices (headlights, lanterns, indicators, lampshades, all types of products using LEDs), body glass, paintwork of body parts, chassis, exhaust systems, galvanic coating of parts, tires and wheel rims, batteries, including those originally installed on a new car, threaded connections, spring bushings, any rubber and rubber-metal products, mudguards, towing hitches, fifth-wheel couplings, flexible spiral hoses and spiral cables, electrical connectors on a trailer, rubber and plastic parts of the exterior and interior (wear and discoloration), periodic adjustments recommended to maintain the normal operating condition of the Yanshi vehicle.
Yanshi warranty is limited to eliminating defects in workmanship and materials within the framework of products manufactured by Yanshi.
- Oil, technical fluid, grease, coolant and other consumables.
- Situations when the brake wear sensor assembly gives an alarm. This means that the remaining thickness of the friction plate is 6 mm. At this time, the user needs to replace the friction plate and the brake wear sensor assembly. If any claims are caused by excessive wear of the friction plate (with a friction plate thickness ≤ 5.2 mm) due to the inability to replace the brake wear sensor assembly, warranty service will not be provided.
- Equipment manufactured by other manufacturers than Yanshi (e.g. concrete mixing plant, trailer equipment, dump body and all other types of superstructures and additional equipment supplied under the supply agreement).
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